I’m a new user trying setup he hub. It won’t setup via Ethernet after repeated attempts following the troubleshooter. So I set it up via WiFi…which worked correctly.
Now I would like to switch it back to Ethernet. I find info on how to do it the otherway ( Ethernet to WiFI) but can’t find how to do it the from WiFi to ethernet. Attempts to just do it by winging it don’t work.
Thanks in advance,
Larry
What happens if you leave it as it is and just connect the Ethernet cable?
That’s what I did. The default route of the hub changed to the Ethernet interface.
I just plugged mine in to ethernet and it defaulted to ethernet vs wifi.
I’ve tried that… fully expecting it would work. but it doesn’t
I’ve tried that… fully expecting it would work. but it doesn’t for me. Not only doesn’t the entry change in SmartThings, but if I go to my router and block WiFi to the hub, I lose connection. I expected it at least to fail over to Ethernet.
The green/yellow lights at the Ethernet port are flickering?
Power cycle the hub after you’ve connected the Ethernet cable.
Yes, they are. However the hub is marked as "offline"in the app. When I run the offline diagnostics on the hub, I get the result “A problem was found…couldn’t connect to the Smartthings Cloud”
“How to solve …Try removing rhe device from SmartThings and rhen add it again”
But it won’t add when the ethernet is plugged in.
Anything you can tell us about your home network? Type of Router? Any settings that could be blocking traffic? Plugging it into the Router or a switch? Does it show in the Router as a connected device?
If I look at my router, I am connected via WiFi, but the SmartThings app has me offline
Tried a different Ethernet cable or plugging into different port?
It is a Sericomm router and I’ll try different ports and cable
When it’s plugged in via Ethernet, log into your router and see if it’s getting an IP address assigned to it.
Yes, I’ve changed the cable and the port with no success.
One iodd behaviour though, after changing cables, the hub was marked as online for a while in the android app… when I moved to the Window app, it was stlll offline and went offline in the android app when I looked at it again.
it is via wifi only
Your turn!
I’ve noticed a difference in my router connections.
Now I;'m seeing an offline Ethernet connection and my WiFi connectiln nlylists the MAC address…previously it showed the same as the Ethernet connection – hubv3-03021734484
see pic
and if I block the WiFi to the hub via the router, the Ethernet connection remains marked as "inactive"in the Router connection list
And it is not connected to a guest network or network with restrictions on the Ethernet?
Have you read this?
Yes, I have…and I’ve followed it.
To no avail.
Aeotec support replied : All you need to do is connect the hub to Ethernet connection, and the hub will prioritize Ethernet connection and default back to WiFi if for some reason Ethernet is disconnected.
This however is contrary to my experience:
When the WiFI is unblocked, the hub is connected to SmartThings. And works as expected.
When it is blocked, the hub becomes disconnected. When I unblock the WiFi, the hub automatically reconnets. I believe this contradicts both my expectations.and the Aeotec response.
I am.not connected to a Guest internet account nor to a network with restrictions on the Ethernet —as far as I can tell.
