Can't control Devices

Devices & Integrations
1

Beginning yesterday morning, I couldn’t control any devices, z-wave or zigbee, through the app or Google. The app shows all active devices are online except three z wave locks.If I try to turn on a device, I get a spinning wheel around the power button for about 15 seconds but the device stays off. The same thing happens if I try to turn it off after manually turning it on. The device status, on or off, is always correct.

As for the three locks, I can watch the app, lock or unlock a lock and it immediately comes online but I can’t control it.

Throughout the day yesterday, my devices started becoming controllable with the last device about 9PM. This morning is a repeat of yesterday. Rebooting the hub has no effect.

I did a support ticket yesterday but no response yet. Any ideas?

2

Which hub do you have? By reboot, do you mean reboot through IDE? Have you tried powering it off for several minutes and removing batteries if a v2 hub?

Also, try signing out of the ST app and signing back in.

3

V3. rebooted pulling the power cord and later through the IDE.

4

Using ethernet or wireless on the hub?

5

ethernet connection.

Odd thing was devices started becoming controllable throughout the day yesterday and had been working perfectly for months.

6

Yes, very strange plus the fact you are experiencing it today. Hopefully support can help you resolve it.

7

No response yet.