I’m having major technical difficulties when trying to add a hue bridge to SmartThings as a thing.
First problem is not being able to see the hue bridge while searching for new device’s. To get around this, I have to delete my home location and reactivate the smartthings hub. At this point, when searching for a new device I can see the hue bridge.
Unfortunately, when I click save to add the hue bridge, I get an error stating an unexpected error has occurred. When I try to add the hue bridge again, it goes back to not being able to find the bridge without deleting and reactivating the hub.
Anyone run into this issue? BTW, All the bulbs are working through the Hue app.
power off the hue bridge, reboot your ST hub (in ide under My Hubs: View Utilities: Reboot Hub) then power your hue bridge on and try to add. deleting your home location is not a good idea.
ok, i won’t delete my home location. I followed your steps, and it brought me back to the same symptoms. I can see the Hue bridge, add it, then ST gives me an error. See screenshots here: https://imgur.com/a/1Vypv
Also, i captured the logs from IDE. Note the errors during linking process.
I was having the same problem with the same logs so i bookmarked this thread. Tried a myriad of different steps.
Unrelated to the above, I had both my hue bridge and my smarthings hub powered down for about 24 hours while I was doing some maintenance. Everything started magically working when I powered them back up, the hue hub was found and added instantly.
Sorry that’'s not real helpful as I don’t know the root cause or if having them both down for so long was the actual fix or not. Worth a shot maybe powering them both down overnight and see what happens.