Cannot register SmartThings Station EP-P9500TBEGUS

Devices & Integrations
1

Using the SmartThings app, I am unable to register SmartThings Station EP-P9500TBEGUS, using any combination of 5G or 2.4G, restarting the SmattThings app or not, and VPN off or VPN on. This is the consistent error message I receive:

“Something went wrong. SmartThings Station couldn’t connect to SmartThings. If you’re using a 5G AP (access point), try again with a 2.4G AP. Error code: 86-002.”

I need a little guidance, please.

2

iOS or Android? which brand phone and version of OS?

tagging @Automated_House

1 Like
3

what color is the hub status LED and is it solid or flashing?

4

Android v13, Samsung Galaxy 20 FE 5G, One UI v5.1

5

The hub status was flashing red, blue, green