Using the SmartThings app, I am unable to register SmartThings Station EP-P9500TBEGUS, using any combination of 5G or 2.4G, restarting the SmattThings app or not, and VPN off or VPN on. This is the consistent error message I receive:
“Something went wrong. SmartThings Station couldn’t connect to SmartThings. If you’re using a 5G AP (access point), try again with a 2.4G AP. Error code: 86-002.”
“Something went wrong, There was a problem connecting to the device”
Error Code 04-151
Android SmartThings app (1.8.09.23) on a pixel 7
Led color cycles through red green and blue until I get to this point and then flashes blue only until it fails.
Just bought a SmartThings Station. Same problem. The Samsung SmartThings support page doesn’t even mention the SmartThings Station, just the old hub model. There is no indication I can find anywhere of what error code 04-151 means.
Having the same issue here. Just got off the phone with a Samsung support agent, who is sending it to their “escalation team.” Has anyone else contacted Samsung directly about this?
I had the same problem trying to Register the SmartThings Station I got for Christmas using my Pixel 6a phone running Android 14 and Android app 1.8.12.21. I got Error 04-151.
So, I decided to pull out an old Motorola Phone running Android 9, and Android App 1.8.01.22 and it installed and registered the Station with no problems.
The Firmware was only 46.x so I used the “Update Firmware Button” on the hub’s information page and it updated to 50.010 which is current for the Station.
I was also able to change the WiFi network using the hub’s settings page.
I have the exact same problem, Error Code 86-002 when trying to register the device to my account. I am using Android version 9 with SmartThings version 1.8.12.21. I have been working with support for over a month now. It has been escalated to the engineering team but there has been no solution.
I just tried version 1.7.97.22, but same problem. I figure any older versions probably don’t support the smartthings station.
I did get a log dump and see the following in it just before it fails. I don’t know if it is relevant or not.
[Onboarding] StdkCloudModelCore.Failed to post getDeviceId - com.samsung.android.oneconnect.support.onboarding.device.stdk.IllegalDeviceIdException: no device Id