Cannot add my Schlage Connect Lock to SmartThings Hub

Well in the same boat as others. Relocated lock to another door. Have gone through the factory reset numerous times, excluded it, added it back in. Have it sitting right next to my hub. Have rebooted the hub, including pulling batteries. It will join but it’s not secure so can’t do anything with it. As I’m adding it back in it will search for it, then ask to scan the bar code (which of course is inside the device) and then won’t recognize it so I enter the 5 digit prefix which it seems to accept, to a point. I did have this lock on my system before so I know it works, just now can’t get it back in.

I went ahead and reinstalled the lock, far end of the garage at an entry door and tried to add it back in one more time. As before, it would join, even through 5+ walls and almost 70’ away, but just won’t do it securely.

I am having the same issue. I have remove from my Wink and sent an email to delete@wink.com to delete all devices and my account. Then I reset the lock. Unplugged and rebooted the hub. Then tried pairing several times. The hub is about 3 ft away with nothing between them. I even got an extension cord and put the hub on the lock and tried twice more. Nothing. That red X is driving me crazy. I have researched the lock to make sure it isn’t too old, I think it is from 2018 but it is a schlage connect camelot and has previously paired to a wink hub. I don’t know anything else to try.

I have run the exclusion and enter the programming code on the lock. It flashes the red X at me like nothing happened?

It’s been so long since I went through this that I can’t remember everything, but I think the red X would display as it wasn’t paired, it was just exluded. After the exclusion you should try again to pair it regularly, which worked for me. Once it was paired I haven’t had a single issue with it in over 3 years.

Thanks. I tried to exclusion, no confirmation it worked though? Then factory reset the lock. Unplug and restarted the hub. Then tried the pairing, at 5 times, no luck.

I would think you should get some kind of exclusion confirmation by the smartthings app? I’m not sure if everything still works the same as when I set it up - there might be newer threads with more up to date info. This was most frustrating device I’ve ever had to add and it took me several attempts.

Are you holding the hub very very close to the lock when trying to add? I had to basically touch them during the pairing to get it to work. I had to buy a really long cat5 cable to reach the door, but they probably work on wifi now.

Yes - When you successfully exclude a device from SmartThings it will give you a message in the mobile app that a device was excluded.

Yes - You can exclude this lock multiple times, each time it will flash green - if it’s flashing red that means it’s not excluding. Follow the steps here until it does:

I was finally able to get the Schlage lock paired. Am I not able to add/delete codes through the Smarttings app?

You will need to install Smart Lock Guest Access if it is available in your region. Go to the Life section to add it.

1 Like

Thank you so much! I appreciate it!

I had the same issue, but I found my solution and hopefully it will work for you.

  1. Go to your Hub Device in SmartThings

  2. Click on the three dots in the upper right hand corner

  3. Click on Z-Wave Utilities

  4. Click on Z-Wave exclusion

  5. Click on “How to delete”

  6. Then from the list that appears select your device by clicking on it and it will give you the steps to delete it

  7. Click on the back arrow in the upper left hand corner twice to get back to the Z-Wave exclusion screen

  8. Now, follow the steps given to you earlier to delete the device while your phone is still running on the Z-Wave exclusion screen

  9. The check mark in the lower left hand corner of your Schlage Connect keypad should blink a green check telling you it was successfully removed

  10. Now, follow your original steps to add the device to the hub, in my case it was, Press the Schlage button → enter programming code → press the 0 button. The check mark in the lower left hand corner should blink a green check telling you it was successfully connected

2 Likes

Try this:

I had the same issue, but I found my solution and hopefully it will work for you.

  1. Go to your Hub Device in SmartThings
  2. Click on the three dots in the upper right hand corner
  3. Click on Z-Wave Utilities
  4. Click on Z-Wave exclusion
  5. Click on “How to delete”
  6. Then from the list that appears select your device by clicking on it and it will give you the steps to delete it
  7. Click on the back arrow in the upper left hand corner twice to get back to the Z-Wave exclusion screen
  8. Now, follow the steps given to you earlier to delete the device while your phone is still running on the Z-Wave exclusion screen
  9. The check mark in the lower left hand corner of your Schlage Connect keypad should blink a green check telling you it was successfully removed
  10. Now, follow your original steps to add the device to the hub, in my case it was, Press the Schlage button → enter programming code → press the 0 button. The check mark in the lower left hand corner should blink a green check telling you it was successfully connected
4 Likes

Thank you Rick Manley. Your post is just what I needed.

What a PITA that Schlage didn’t clear the pairing to my Wink Hub when I factory reset it. I should have given up on Wink a long time ago but I just didn’t want to go through the hassle in finding a new Hub. What a waste of monthly fees with Wink to be just to be knock out. They had better not charge me anymore but I have a feeling their billing system will still work when that time comes!

Rick,

Lifesaver is all I can say. Was about to give up and pay 4-500 for another door set. Thanks from a dad with a headache that is now getting slightly better.

I have an Aeotec Smartthings hub which I successfully paired with the Schage Connect Z Wave Plus lock installed by the home builder. I then purchased and installed a second, identical model lock and for the life of me, I cannot get it to connect. I have tried all of the suggestions in this thread, i.e., moving the hub to within inches of the lock, restoring the lock to factory settings, rebooting the hub, doing a Z Wave exclusion, etc., but nothing has worked. Any help would be appreciated.

Try bringing the hub closer to the lock for pairing. I have a long cat 5 cable i drag around the house when I have to reset locks.

Been through all of the above. Saw that some members called Schlage for help and that that fixed it. So I called Schlage customer service number provided in my user guide. Number went to some very sketchy sounding guy who wanted my credit card info to charge $2.95 to reset my lock. Hella sketchy IMHO. I will buy a new lock and never buy Schlage again if this is the case.

That definitely doesn’t sound right. :thinking:

Here’s is the official support line for the US and Canada

My Schlage Connect Lock is 6 years old. I finally trashed the Wink Hub for a used Smarthings Hub I found on eBay. I too had many a problems trying to connect. While in exclusion mode on the SmartThings Hub (instructions above by Richard) I first excluded the Schlage luck from all other hubs (again use instructions above) and then I was able to connect the lock to the SmartThings Hub. Thank you Richard and everyone involved in this feed.

1 Like

Bill Welcome to the community!

Nice post!