Camera problems

[jkp]

Samsung Smartcam HD Pro stopped working with Smartthings

Hi, I have a Samsung Smartcam HD Pro. It worked fine until a few days ago, but now I get the following error message on the Smarthings App: “There was a problem retrieving the livestream”. If I use any other application, it works fine. The Smartthings app is able to interact with the camera, changing settings or resetting the device, but the streaming is not working. Ig I have a look at the Smartthings log I get: 70765dd2-22ec-41a7-b3dd-ccb7690418b5 16:49:00: info start, videoCoreVersion=1.5.3, dth=Samsung SmartCam, hubId=3c3f30b1-345c-43aa-9867-3a00a8a651f6, deviceId=70765dd2-22ec-41a7-b3dd-ccb7690418b5, dni=00166CBC4706, cloudStatus=on b7264bc7-31ee-4dc5-b79e-a6b499b87884 16:49:00: debug locationHandler(json-body)= [status:error, data:[message:Unable to aquire shard info from clo…