Bought V3 Hub cannot connect devices

Devices & Integrations Connected Things
1

Hi guys, I had a V2 hub that starting giving me issues with sensors dropping out and 2 weeks ago all motion sensors went offline and I decided take the plunge and buy the V3 wifi hub. I connected it through lan and then realised this was a Vodafone version that would only work with a 2 year subscription. I’m buying a compatible camera system to upgrade my security so I took on the Vodafone subscription. I completely deleted my v2 devices, scences routines and everything and proceeded to set up the new hub.

I am unable to connect any of my smarttings v3 window/door or any of the motion sensors. I have reset the hub and devices without success.
Tried to connect sonoff basics as well through the new smartthings app without success. I can use IFTTT to get around that but cant connect smartthings devices to a smarttings v3 hub.
The box was unbranded no mention of Vodafone at all. Now I’m tired to a 2 year contract for a service that cant work because none of the devices will connect.
Any help would be greatly appreciated cheers, Johnny.

2

Were you using any custom device handlers? Possible they have become stale which is a known condition. If you do have any, open them in IDE and Publish for Me. Then exclude any z-wave devices or reset any zigbee devices and then try to pair them again.

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I dont have any devices connected other than a Philips hue hub and some Yeelights I connected those within the app. I wiped the v2 hub clean and started fresh on the v3 I’m trying to connect using the new app not any 3rd party handlers. I just have Smarttings branded devices all 7 of them fail to connect and batteries are all good as they are only a weeks old. I will have a look in IDE see if there is anything I missed thanks.