I just wanted to make the community aware that you might want to think twice if you are looking at Aeotec. I had a Aeotec Gen 5 multi sensor that went bad, it was outside the 90 say return window of the shop i got it from, plus that shop no longer sold Aeotec. I reached out to Aeotec for support and warranty info. They help with some basic stuff and concluded it had gone bad. Ok, how do I get it replaced. They told me I had to take it back to the vendor I got it from. I explained the situation with the vendor. They said they were going to look into it and get back to me. Eventually they got back to me and said I needed to work with the distributor that the vendor got it from ?!?!? yea seems odd to me. But I did what I was advised to do. The distributor told me that they would not do anything because I had not gotten it from them. I replied with a copy of the email train between me and Aeotec telling me to go to them. I CC’d Aeotec. The distributor replied again stating the vendor would need to contact them and prove they got the sensor from them or there was nothing they were willing to do. Aeotec is silent in all this now. I am not mad the sensor went bad, I get that things fail. But the customer service is practically non existent.
Can anyone recommend a multi-sensor that is rated for outdoors?