Since Ambi Climate replied here this is what I sent them and at the root of the problem:
Again I am not trying to be rude or snarky but the following descriptions is what is causing the issue/confusion:
From the Amazon item title:
Ambi Climate Smart AC Control For Any Remote-Controlled Air Conditioner/Heat Pump,
From the Amazon product description:
“Ambi Climate connects any old remote-controlled air conditioner to the Cloud”
Works with your existing AC: Ambi Climate upgrades any infrared remote-controlled AC unit, including split units, heat/cool units and more. No hardware or installs needed.
Works with your existing AC: Ambi Climate is compatible with all major infrared-remote controlled AC brands. It uses infrared to talk to your air conditioner, just like your old remote.
Access and control all your ACs, right from your smartphone
Upgrade Your Existing AC
Ambi Climate works with any remote-controlled air conditioner, old or new.
The problem? The words any, all, and works.
After I tried setting up their product and dug through their website deeper I was left thinking that even if my AC wasn’t in the database it could easily be added because this statement:
From the webpage:
Whether you have a window, wall mounted or portable AC, Ambi Climate can work with it. We are currently compatible with nearly 350 air conditioner remotes and are increasing this number all the time. Our infrared code database makes setting up your Ambi Climate a breeze so that you don’t have to program your remote into our system.
Click below to check that your remote is supported. If you don’t see it, let us know so we can add it as quickly as possible.
This was my suggestion:
Perhaps pass along to the marketing team to remove those descriptors and be specific with what is necessary for an AC to work with Ambi Climate and if it isn’t that type of AC/remote then it can never work with Ambi Climate?