I’m sorry I thoroughly tried to search topics on this, but coulnd’t find anything definitive…so just curious if others have had issues, because the support techs i’ve reached out to haven’t been fully helpful:
Over the last few weeks I noticed several of my smartthings branded devices stopped responding. On some of them I noticed if I simply pulled the battery out, and put it back in and did a reset, they would work again. This seems weird that I would have to do this. I had to do this for a few multipurpose and motion sensors
*curiously it seemed as if all of the failures happened on devices using the 2450 batteries
*additionally the battery indications were not accurate on some, it says the battery power was high and it still failed and when I repaced battery went back up, then it would fail again a few days later
Based on the above here are my questions and issues:
*** I noticed in the last update smartthings created a device health feature. I would have had no idea bout this if i wasn’t going through. Smartthings definitely should have made this feature enabled by default
*** Even though now I’m able to see when devices are unavailable, I get no notification of this unless i’m going into the app and looking at all my ‘things’. I do get notifications however, when battery is low.
*** even when i get notificaiton when battery is low or below 1% even if I pop the battery out and put it back in devices seems to function ok
*** how does smartthings ping the devices to know if it is unavailable, from the logs it seems like when there is a temperature change on the device is when it pings…if there are no pings it is unavailable. Many of my devices are inactive or don’t get used much so I would never know if it is inactive
Does anyone know of any smartapps or anything like that to monitor my device health. I pay for monitoring and this is what i use for system security, so it is a bit unnerving to know if one of my areas is vulnerable
this is helpful JD and I’m having some of the same issues. I don’t believe device health was actually causing the issues. But curiously for me, if I just took the battery out and put back in it would reset or putting a new battery in.
I’m curious to see how some of the devices do now with the new batteries. My problem is I would just hate have thrown out good batteries and put new batteries in when the old ones work just fine. The battery replacement just seems hit or miss.
“contact cleaner” might be worth trying . I am testing one 2nd-gen ST multipurpose sensor with contact cleaner, and I haven’t seen a battery report for months, but the device has kept reporting for the last 4-5 months.
my testing of 2nd-gen ST multipurpose sensor reported 77%, then 88% an hour or two later. Then 2-3 days after that, it reported some incorrect contact opening and closures. I think the same day, then the usual temperature reports ceased. Gonna mark them “junk” . Contact cleaner is not the solution. This 2nd-gen sensor is inbred.
I have similar issues with both multi sensor. They’ll just go off as unavailable until I take out the battery and put it back in. Then they’ll work for a few days to weeks then stops working, and have to take out and put back in the battery again. Not reliable enough for security and disappointed. Does anyone know if it is only these Samsung sensors, if I get another brand will that be more reliable?