SmartThings Community

Bali blinds and ST

Hi guys

I have setup 6 Bali roller shade to be controlled by Smartthings. It works but most of the time when I trigger the shades to roll up or down as a group one random blind get stuck and only move a few inches. What’s weird is that it always work with the remotes but not when controlled from ST. I can also go to the app and control the individual blind. Any ideas whats going on?

thanks

Rob

This sounds like the Somfy pre v. 13 firmware problen

Good news, if it’s this issue, it’s a known issue.

Now the bad news.

The only vendor I know of who has a fix is ZebraBlinds. (they market Graber roller shades which are rebranded Springs Window Fashion Shades… As are Bali)

Other people with Springs, Graber and Bali blinds have had little success getting thier vendor to acknowledge the issue let alone send you the new v. 13 firmware that fixes it. And ZebraBlinds is not allowed to send random firmware to people that aren’t thier customers (to avoid bricking your shades.)

Call support for your shades and start trying to get the latest firmware.

Thanks Nathan i will give that a go

cheers

Rob