I have four Arlo Pro 2 cameras connected through the hub VMB4000. They successfully appear in the SmartThings app, and I can control their power state as well as view the battery level. However, when I attempt to open any of them, the live video stream fails to load.
I have already tried a full reset, reinstalled the SmartThings app, and re-linked my Arlo account, but the issue persists.
What could be causing this behavior?
Hi, @akefa
Have you contacted Arlo’s Customer Support?
Since this is a Cloud-Connected integration, they have control over the code used for the device’s functionalities.
In this case, when you click on the streaming section, SmartThings should send a request to the device and it should respond with the corresponding info to show the video.
So, it would be useful to know if they have some feedback about this.
Hi, yes, I’ve contacted Arlo’s Customer Support and I’m waiting for their response.