Trying to add Arlo to smarting app but keep receiving this error. {“error”:true,“type”:“java.lang.NullPointerException”,“message”:“An unexpected error occurred.”} Any ideas? Jason

Hello, everyone Thank you for letting us know about this issue. I’ll proceed to share these logs with our development team. Also, it would be very helpful if you could share with us some screenshots or a short videoclip showing the error message being triggered. Thanks in advance, Erick.

When trying to connect , I get the error “Something went wrong.Please try to install the SmartApp; again.” I cannot even delete the connection. It gives the same error.

Arlo connected service in SmartThings won’t open. All of my Arlo Pro 2 cameras including the base station siren offline, but my Arlo Q+ camera is online. Although, the Scenes that my Automations run to put SmartThings in Armed Stay and Disarmed are actually still turning the Arlo Pro 2 cameras on a…

Same issue. All Arlo devices went offline for a day, except 1 camera. Removed 1 of the offline camera and tried to add it back, but Arlo (connect) return the same error message or tells me there is a network or network error.

Hi and thank you to everyone that took the time to share some material to document this issue properly. In addition to what @Paul_DeFeo has shared with us ( go to his post ), our team is working with Arlo to bring a solution to this issue as soon as possible. Best Regards, Erick.

Worked for me too. Thanks so much.

I’m from uk and working for me.

Arlo integration not working

Devices & Integrations

Brad_ST (Brad) April 3, 2020, 12:45am 15

A hotfix was just released from the ST side to address these issues.

Please let us know or contact support@smartthings.com if you are still seeing issues.

Connecting new arlo cameras

Topic		Replies	Views
Arlo cameras just stopped working (June 2023) Connected Things	21	2660	June 23, 2023
Arlo Pro 2 Camera going offline Devices & Integrations	7	2455	February 21, 2024
Arlo Cameras Unexpected Error Devices & Integrations	7	1684	January 7, 2019
Arlo unavailable to ST General Discussion	36	5878	December 20, 2017
[… ~ duplicate thread] Devices & Integrations	0	460	June 19, 2023

Arlo integration not working

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