I have two separate Aqara Camera Hub G350 cameras, both running firmware 4.5.70 (4005070) and connected to SmartThings via Matter.
Both cameras pair successfully and SmartThings shows them as connected, but WebRTC/live video is completely unavailable. In the 3D Map the camera preview shows the crossed-out camera icon. Opening either camera does not display live video, and the camera Settings page is completely blank.
The same issue occurs when viewing the cameras through SmartThings on my Samsung Family Hub. Both cameras work normally in the Aqara app.
I have already restarted the cameras, re-paired them, cleared the SmartThings cache and submitted SmartThings Error Reports with system log data. Samsung support keeps redirecting me between support channels without technical investigation.
SmartThings Android: 1.8.47.24
Matter SDK: 1.5-0
I noticed SmartThings Edge Driver issues #3180, #3181 and #3183 were tested specifically with the G350 on firmware 4.5.70 / Matter 1.5.1, and WebRTC remained operational during those tests.
Since this happens identically with two separate G350 cameras, could someone please help determine why the Matter camera/WebRTC functionality is not being exposed correctly in my SmartThings setup? I can provide fresh logs or Account Data Access if needed.
When the G350 was connected through the Aqara cloud integration, video did work when I opened the camera device in SmartThings. However, there was no continuous/small live preview in the 3D Map, and on my Samsung Family Hub I had to open the camera to see the video.
The device I am reporting now is different — it is paired directly to SmartThings via Matter using the Matter QR code. With the Matter-connected device, WebRTC/live video does not work at all and the camera Settings page is blank.
I previously had both the cloud and Matter versions in SmartThings at the same time, so I could clearly tell which device was which. I later removed the duplicate cloud-connected device.
Yes, both cameras are currently showing live video normally in the Aqara Home app. Neither camera is in Privacy Mode. SmartThings still shows the crossed-out camera icon for both.
Should I install your modified driver and test the privacy mode toggle?
Small correction: in the Aqara Home app I have to press Play first. After pressing Play, the live stream starts normally on both cameras.
I installed your Matter Switch Camera driver successfully. The power/privacy button now appears in SmartThings.
However, when I press it, it just keeps loading and nothing changes. The crossed-out camera icon remains and there is still no live video.
I checked the Aqara Home app afterwards — the camera still works normally there and the live stream starts after pressing Play.
The Family Hub itself says it is fully up to date. It is running Tizen 7.0, but the built-in SmartThings Hub is still on firmware 57.15 with Matter SDK 1.4-0.
Please stop wasting our time with your AI-generated posts, because this was clearly hallucinated:
I noticed SmartThings Edge Driver issues #3180, #3181 and #3183 were tested specifically with the G350 on firmware 4.5.70 / Matter 1.5.1, and WebRTC remained operational during those tests.
And you certainly don’t know what a GitHub issue is or what these issues are about.
