Thanks for the update!
Hi. Do you sometimes have the problem that FP2 smartthings go into offline? At the beginning everything was OK, I had no such problems, and for some time I very often see that one of FP2s is offline.
Hi Maciej, yes I too am seeing many offline issues on these devices, one is offline right now!
Edit - 2 FP2’s are now offline! They take it in turns.
It is good to know that the problem does not occur only to me. Has anyone reported this problem? Is a fix being developed?
Hi, @Maciej_Uczciwek
I’ll report this issue, can you provide the following info, please?
- Have you noticed how often they go offline?
- Next time a device goes offline, please send the hub logs to get the logs of that event, please.
- In the Advanced Users app, enter the “Hubs” section
- Enter the corresponding Hub and click on “Dump Hub logs”
- Confirm the process by clicking on “Dump Hub logs” again in the pop-up.
- You’ll get a green box at the top confirming the Hub logs were requested.
- Confirm the email account registered in the forum is the same one you use for SmartThings. If not, please share it with me over DM
- Enable support access to your account:
- Go to the SmartThings Web (my.smartthings.com)
- Log in to your Samsung Account
- Select Menu (⋮) and choose Settings
- Toggle on Account Data Access
- Select the time period and confirm - In this step, please select “Until turned off”, once the team finishes, we’ll let you know so you can disable it again.
Re FP2 offline,
Anything which uses mains power (WiFi, Smart TV, sensors, cameras, speakers, hubs, modem, routers, robot vacuum dock), I have plugged into smart outlets/plugs, for this very reason. I always create a routine so when I turn a device off it turns itself on again.
For anyone who has the problem that the device is displayed as offline, please try the following driver:
https://bestow-regional.api.smartthings.com/invite/QLMOXvexw230
Hi @nayelyz . Thanks for this
- several times during the day. Sometimes after entering the room, the sensor activates, sometimes not.
- done
- the same account
- done