SmartThings Community

April 13 2019 Degraded Performance in U.S. and Europe

Status

Anybody know how long this has been going on on when it will be resolved?

It’s discussed at length in the official announcement thread on the firmware update. It’s been going on a couple of weeks at least.

Engineering is aware of it, but I don’t think there’s a fix yet.

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@JDRoberts

Thanks! I would not have expected any info in the Hub Firmware thread.

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From the status page. Emphasis added.

after performing a soft factory reset on 2015 and 2018 model Hubs running firmware version 25.26 and above.

I was experiencing long lag times using the phone apps but not with Alexa voice commands, but everything is back to normal now - at least for me.

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