App and Xiaomi Redme note 7 phone

Hi there,

sorry to bother You. I contacted the support but they redirected me to this place.

I recently bought a Samsung washer and would now install the smartthings app to access some washer information. Buuuuut… the app refuses to be installed.

So I wrote to the support an they answered, that the app can only be installed on pure Android. Not on my Xiaomi Redme note 7.

Is there a workaround?

Hey there @bravedreamer,

I hope your enjoying your new washer and thanks for reaching out for assistance!

I’m not too familiar with the MIUI Operating system that Xiamoi Redmi Note 7 uses but If I’m correct your device should be running MIUI 11 which includes the Android Pie OS features so that is where your issue comes into play as it’s not the Pure Android Pie.

Are you able to use/access the Google Play Store, outside of china. Otherwise, they use the MI application within china and I’m not familiar with that at all.

I would recommend reaching out to the manufacture of your device to ensure that capabilities exist as your device would be running international firmware with a third-party operating system.

I hope this message finds you well!

^SamsungZell

Thanks for the reply. And yes, 'til now we are enjoing the washer. If I could connect it to my phone so that I get the notification when the washer finishes its work, I would be happier.

To my phone: its running the MIUI 11.0.8 which is based on the Android 9 PKQ 1.180904.001. I can use the phone and the playstore as usual. I’m sitting right now here in Italy and have no problems with the phone.

How do I check that the firmware is international?

As far as I understand, if I’m running MIUI I can’t install the app. Is there no workaround than installing another OS?

I completely understand that feeling.

Yes, unfortunately MIUI would be international firmware and unable to download the Application as you mentioned without having a compatible OS.

Others may have other suggestions but I do not know of a work around for this.

I hope this message finds you well!

^SamsungZell

Hmm… That’s not the answer I hoped to get.

What kind of reason is there behind the scene? Somewhat political of Samsung?