Any way to unstick a stuck sensor?

General Discussion
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1

No big shocker, having problems with my IRIS sensors. I have several IRIS motion sensors that stay on and consequently drain the batteries. Can I do anything to reset these in the IDE or another way?

2

I do the following troubleshooting steps, maybe it will help:

  1. Take the battery out for 10 seconds, then replace. Check recent events in mobile app to see if it’s working again.
  2. Reset and then re-pair back in Smartthings mobile app. There might not be a response but as a Zigbee device, it will be added back into the same slot as before.
  3. Pair within one foot of your hub
  4. Reboot the hub including a complete shut down (remove batteries) for at least 15 minutes
  5. Make sure the hub is at least 6 feet away from a wifi router (for possible interference)
  6. Make sure you have enough mains repeaters such as a pocket outlet so you have a good mesh.
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3

Thanks Jim - thats the process I’ve used but was wondering if there was a more user friendly way. Like sending a reboot command or something like that. It seems to me that this is a major obstacle for IoT devices at this level. We need an easy software solution for resetting smart devices IMHO.

4

I feel your pain, and with over a hundred devices I have something to “fix” almost everyday but other than the hub, AFAIK there’s no way to reboot devices from the IDE.

5

If you are having to fix something almost every day, it is a failure of the HA system. The whole point of a HA system is to make a house and maintaining it easier, safer not if it is causing an issue every day. I have to fix something maybe once a month, and I’m down to just under 200 devices now, so that isn’t good.

Are you using a lot of Zwave or Zigbee? I’m curious why you would have to fix something almost every day.

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6

I have a mix of both Zigbee and Z-Wave devices which I believe have healthy meshes. I think I’ve narrowed down my problem to really crappy Internet service that I receive from Time Warner (now Spectrum). My cable modem reboots 4-5 times and sometimes as much as 10 times per day due to fatal T4 timeout errors. I suspect there is a bad connection somewhere but I’m not sure where.