Amazon Fire 7 and SmartThings (Samsung login, Silk, Chrome?)

So the bad news is I tried with both version 2.5 and 2.4 with no luck. It seems that the login page has been redirected to the Samsung account login rather than the ST.

If ST won’t fix it to go back to the original login it doesnt seem we will be able to get it working again

This “hardcoding” to require Chrome to login to their own App should definitely be considered a SmartThings bug; except they can certainly make the excuse that FireOS isn’t supported.

Still… Be sure to contact Support@SmartThings.com and mention this in a Play Store review, as we’ve been told this increases the likelihood of attention from ST.

Of course I hope that ActionTiles helps you make good use of these tablets to view and control your Things; but having the full SmartThings App concurrently available for adding Things, SmartApps, SHM alerts, etc. would also be valuable.

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Thanks everyone for the input.

Sadly nothing I have done has worked. I hope ST reverts back to using the ST login or makes the ST app native to the Fire Tablets. I have emailed support and posted queries on both product pages.

Ive installed Home Remote as a work around for now. But I will certainly look at actiontiles as an option.

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I just recently set up a Fire 7 with the Fully browser and ActionTiles. And I’m really happy with the results. I definitely would recommend it.

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I have Fire 7 (Ads removed), Fully Browser and Action Tiles all great BUT I have to swipe away the Amazon home screen which then brings up Fully Browser. Is there a way to have Fully Browser there all the time? Thanks

I simply use FireFox with a “Run on startup” app to start it along with a FireFox add-on that makes it run full screen. I disabled the lock screen using the developer options (setttings -> about tablet -> click on your serial number 7 - 9 times to enable developer mode, then disable screen from locking). See here for more info: Post 24 of my Konnected Writeup

Only time I ever have to unlock my screen is if I reboot the tablet which isn’t often at all.

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At the moment, I still get the lock screen far too frequently and haven’t determined the cause (running Fire HD8 with Fully and tablet always powered, lock while powered is disabled). I suspect notifications?

Maybe but I know I get the standard google play “xxxx has been updated” without it locking. Just got a couple weather alerts for my area in the last week that didn’t lock it either. Every once in a while it won’t be in full screen but that’s a easy fix and its maybe once a week so I haven’t bothered to troubleshoot it.

Im running the fire 7 tablets with play store sideloaded with the ST app. Ive also got mine permanently on power and have no issues once the lock screen is disabled on power. I also get the notifications in the top bar, but it doesnt force the screen to go to lock.

Are you sure you have disabled lock on power in the developer options?

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I take it ads/no ads version of the tablet does not matter?

having ads if I remember correctly, forces the lock screen after a certain amount of time in order to show the ads. So if you are looking at using them specifically for this, you might want to get the ad free versions.

There is also any easy way around the ads. When you run the setup for the fire, dont sign into your account. This will stop the ads, but at the same time, disable a good portion of the nice to have stuff on the tablet. Prime video etc. But if your objective is solely to use them as pads for lights/automation, this should fix your issue.

Once you turn on the developer options there is a setting to never lock the tablet. This effectively disables the local screen from coming back up until you reboot the tablet. I haven’t seen the lock screen on mine in over a month, last time I updated and rebooted it.

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I have a Fire 8 HD with developer options enabled and don’t see it in my list, running the latest version of the OS. Perhaps they removed it?

I’ve tried forcing the Fire to use a different browser to complete the SmartThings login, but no dice:

Has anyone found a workaround that doesn’t involve ActionTiles? ActionTiles looks great, but it would be also nice to see Samsung support the very popular Fire tablets. All they need to do is stop forcing the login to use a “supported” browser. Presumably Silk and other browser have the necessary features to complete a simple login process.

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Sadly no…
It is very weird though, because it works on some of my fire tabs and others not. All of them running the same OS version. Its a real pitty because with the new show dock coming out they could make the perfect tabs for this.
I eventually gave in and moved to actiontiles with fully kiosk.

Yah… This is frustrating. I just installed the “Samsung Internet Browser” (via APK) just to see if it might do the trick - but no luck so far, still.

Honestly: Getting the SmartThings App(s) to run on Fire Tablets benefits ActionTiles because ActionTiles does not (and cannot) provide device installation, SmartApp configuration, etc., so we want our Customers to be able to conveniently switch to SmartThings App whenever necessary or desirable.

But a true fact: A high level ST employee asked me to confirm ActionTiles works on Fire, because they had been receiving so many requests for the ability to run SmartThings on these tablets.

That employee obviously wasn’t in a position to address the “real” problem. Given who it was, I was… shocked… But no longer surprised at anything weird about this company.

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haha thanks for the info Terry, at least we know they are in fact looking at it. Dont know if that actually means anything with them though.

AT has been a great fill in on this, in fact my wife far prefers the AT look and feel to smartthings, and thats a win for most guys trying to set up smart homes :slight_smile:

Hopefully we will see ST do something to fix it though.

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It would be great to have Action Tiles and the SmartThings app on Fire tablets. They both serve their purposes, and I know Samsung would probably like to sell more of their own tablets, but if you want more than one tablet in a home dedicated to smart home usage, having cheap options like the Fire be supported is a must. Samsung, if you’re reading this, please fix this. :slight_smile:

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Be sure to mention this request in reviews of the SmartThings Apps (both of them…) in the Play Store and Apple App Store … and perhaps even on Amazon.com.

Being a developer myself, I hesitate to say that this is easy to fix … a big part of the problem may be that they don’t want to encourage users to “install from unknown sources” and thus the Apps also have to be in the Amazon App Store… but, well, the desire has to come from somewhere within Samsung SmartThings.

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Terry,
I followed your suggestion and just posted this on the Google Play Store for the SmartThings Classic application. Like hope if enough users make similar comments that Samsung will fix the issue.

My Comment on Play Store for SmartThings Classic Application:

I been using four (4) Amazon Fire 8 HD tablets with the SmartThings Classic application to monitor and control my Samsung SmartThings devices. All was working well until I performed the required change to the New Samsung login in process from the old SmartThings account login. Now all four of my Amazon Fire 8 HD tablets are unable to run the SmartThings Classic application due to a limitation that Samsung imposed to only use Chrome, Firefox, Safari as the default browser for authentication. Since the default Amazon browser is Silk and there isn’t a customer feature to change the default browser your Amazon Fire 8 HD tablet has been disabled to install, setup, modify any of your SmartThings devices. I registered my complaint with the Samsung SmartThings Classic representative with hopes something will be done to fix this issue with the new but not improved Samsung login process for legacy SmartThing Classic users using Amazon Fire Tablets. There are other ways to monitor your SmartThings devices using the excellent product ActionTiles on your Fire Tablet but ActionTiles doesn’t provide any capability to install new SmartThings devices.

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Terry,

Your correct that Samsung is reading customer comments on the Google Play Store here is my review and the reply they posted.

MY REVIEW

Greg Gordon
July 19, 2018
I been using four (4) Amazon Fire 8 HD tablets with the SmartThings Classic application to monitor and control my Samsung SmartThings devices. All was working well until I performed the required change to the New Samsung login in process from the old SmartThings account login. Now all four of my Amazon Fire 8 HD tablets are unable to run the SmartThings Classic application due to a limitation that Samsung imposed to only use Chrome, Firefox, Safari as the default browser for authentication. Since the default Amazon browser is Silk and there isn’t a customer feature to change the default browser your Amazon Fire 8 HD tablet has been disabled to install, setup, modify any of your SmartThings devices. I registered my complaint with the Samsung SmartThings Classic representative with hopes something will be done to fix this issue with the new but not improved Samsung login process for legacy SmartThing Classic users using Amazon Fire Tablets. There are other ways to monitor your SmartThings devices using the excellent product ActionTiles on your Fire Tablet but ActionTiles doesn’t provide any capability to install new SmartThings devices.
Reply:
SmartThings, Inc.July 19, 2018
Hi Greg, Ellen with SmartThings support here. I’m so sorry for the trouble, this issue is something that our teams are working on, and we want to make the login process easier to avoid problems like these. I don’t have a timeline for when this will be resolved but I want to assure you we are aware of it and working on a solution.

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