Amazon Echo Will Not Link With SmartThings

(Janson) #1

I just purchased an Amazon Echo and it will not link with SmartThings. I followed the instructions to a T:

Open Alexa App
Open the hamburger menu
Click Smart Home
"Link with SmartThings"
Select my hub from the drop down menu, and select the devices I’d like to control.
When I click “Authorize,” I get the following error below. Any thoughts?

(Convinced ST will never be unbroken…) #2

Reach out to support… definitely an issue on their end.

(Jason "The Enabler" as deemed so by @Smart) #3

Did you link to ST in the Alexa app first?

(Janson) #4

Hi Bamarayne,

That’s the issue I am having. When I attempt to Link with SmartThings in the Alexa app, and sign into my ST account, the error message pops up.


( co-founder Terry @ActionTiles; GitHub: @cosmicpuppy) #5

There is a “known issue” with OAuth of web services SmartApps at this time.

(I have no idea what the issue is, I’ve just seen this in a couple threads and about to test SmartTiles to see if its connector can still be installed.).

It probably is related to the introduction of the new Cloud shard (server segment):

I do not know how Accounts are selected to be placed on this new shard, but I think it is being used for all brand new accounts created over the past week or two … on continuing.