The Windows app asks to “Allow SmarThings to run in the background”. It gives only two choices… “Background apps” and “Try again”.
When I select Background apps, it opens Windows system settings. I go to Apps → Installed apps, then select the three menu dots to the left of Smartthings and select Advanced options. The selection for Let this app run in background is already set to “Always”.
I can never get past the notice to “Allow Smartthings to run in the background”.
Ive never tried it in Windows 10 but am having the exact same problem, tried enabaling via the app section in Windows settings and making sure the computer is in high power mode, rather than power saver mode. Tried restarting as well.
I’ve found a solution, it isn’t perfect as it turns on Background Tasks for all apps, but this article, Option 1 contains a script that turns on the background tasks. Then SmartThings works.
I have the same issue in Windows 11. I repaired and reset the app from Windows Settings, and after I started the app I got the popup to allow it to run in background, clicked yes, and still doesn’t work.
The Windows app suddenly started working on Windows 11. I gave up on it, but gave it a try and it loaded right up. I guess the devs where working on this in the background, but I never had an acknowledgement that they were aware of a problem.
I’ve been having this issue. Recently I’ve updated my Windows 11 Home version to Windows 11 Pro, which seems to have solved itself. Maybe a problem with the Windows 11 Home edition specifically?
