My hub model is: STH-ETH-200 hub. firmware version: 000.058.00010
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I have also enabled data access and dumped logs
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Having the same issue. It began Jan 8 at around 3:40 pm. Have enabled support access and dumped logs
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Same here around jan 5th. I had the samsung V2. I tried all the resetting, flip the Breakers, nothing. I even bought the aeotec v2 and a hubitat hub still can’t find my switches or lock. In the process of all this i fried 2 of the switches of normal functionality.
I believe all zwave devices got zapped if 2 new hubs can’t find them. I got 2 new switches coming in, lets see if the new hubs can find them
If your Aeotec V2 is the latest (2025) model, it does not support Z-Wave.
With your Hubitat hub, you will need to do a Z-Wave exclude on the individual devices before you can pair them with the Hubitat hub (I do not have a Hubitat hub; that is just the way Z-Wave works). You can do a Z-Wave exclude from any Z-Wave hub; it doesn’t have to the the already paired hub.
For most of my life I have been quick to do a factory reset on technology. 90%+ of the time I have regretted it.
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you mean that, even if you hardware reset a Z-wave device, it cannot be installed on e.g. a new v3? I am confused
I believe you need to exclude before including.
I have Z-Wave devices that do not exclude during reset. Sounds odd, and may not apply to all, but exclude is easy.
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You mean I must exclude in the old hub before including into a new, different, one? Or misunderstanding?
From my 5 hubs, the one that gives the problems, is the most important one: It reads the temperature everywhere in a building and commands the central heating. (connected to an Ecoflow battery. That battery at least gives me info about power drawn from the central heating etc etc. It is not connected to Smartthings.)
So I can command the heating, but no info about temp.
I want to go to Romania and bring a new v3 hub. Because of weather conditions in Holland I can leave monay 12. So some stress, because it start freezing there.
I hope I can get there the 13th. But I think I will not try to transfer hubs, but do the devices one by one.
A pity that support send me a “resolved” mail today. Little bit strange, asd it is not the case.
No. Z-Wave devices remember their controller even after a factory reset. Exclusion clears that info from a device.
The Z-Wave creators recognized that the controller might not be functional so allow any working Z-Wave hub to be used for the exclusion operation.
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Very good to learn. Or do you advice to transfer all stuff from v2 to v3 in one blow? like in: Hub Backup and Restore from a Dead Hub Walkthrough and Test
This is my original post, my devices just started to work again out of the blue about 700pm EST. No changes on my end at all, hub version is the same
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I would not do anything drastic while your devices are failing to respond. As annoying as it must be to be without control of your devices doing large changes is more likely to make things worse than better.
Specifically I would not attempt a hub migration in this state.
Just my personal opinion.
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Mine went out on Wednesday (1/7/2026) evening and none of my z-wave devices are responding.
Hub v2
Firmware 000.058.00010
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No luck for mine either. Went out on Thursday and no Z-wave or Zigbee still.
Thx. Good advise!
I will arrive at the location the 14th of jan and will (co) install a v3 and change only few strict necessary sensors and switches. It’s freezing cold there so there is some emergency.
Apropos: My idea is that the situation is more chaotic/problematic than we think. The 59 update will not solve it. Also the mail response from support (”Hi we resolved it!” “We closed your case”) gives me that impression. (My 10 cents)
Off topic: And remains my opinion that v4 without Z-wave is a mistake. Step by step I will have to change some 50 Z-wave devices into Zigbee or Matter (+repeaters) of the 200 I have on my 4 locations.
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The problem is that, used as an alarm, you may problaby see nothing when the burglars quietly…..
As there are not even off-line alarms coming to the Smartthings app.
If somebody uses e.g. switches however that refuse to response he will be triggered.
I agree with @HalD ‘s advice, hub migration is based on a hub backup of the source hub. With the current state of your V2 hub, the integrity of that hub backup is not assured.
If you do transfer some key devices to your V3 hub, be aware that a subsequent hub migration will overwrite those devices so, once 0.59.08 (hopefully) repairs your V2 hub, you may want to transfer your key devices back to your V2 hub (and possibly wait a brief period for a backup??? Does hub migration verify the backup first???) before doing your hub migration. This is all very new, and I am mostly guessing.
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Clear.
Step bij step.
If possible I may even wait for the 59 update.
On the very long run I have to replace my Fibaro z wave wall plugs and motion sensors into Zigbee/Matter anyway .