SmartThings Community

Alexa - problems with Smartthings

devices
alexa
echo
(Steven Atkinson) #1

I’ve been away for a few days during which time my SmartThings was upgraded to 17.12.

When I got back all I got from Alexa was “SmartThings isn’t responding”.

I removed SmartThings skill from Alexa and added back. The devices were all showing as offline.

I then removed the SmartThings skill from Alexa and forgot all devices. I’ve added SmartThings back but discovery of devices does not return any devices. When I ask Alexa to turn on a light I get “couldn’t find a devices named light in my account”.

SmartThings devices are working fine from the SmartThings app.

Any thoughts on how to get the devices back into Alexa again?

1 Like

(NHaley) #2

Google home users are experiencing the same problem.

0 Likes

(Steven Atkinson) #3

Thanks. Just had a notification to my phone as I was typing this telling me of a problem!

At least they are looking into it. It’s going to be mildly annoying in the morning when the kids try to turn things on with Alexa!

0 Likes

(Micheal ) #4

If you get tired of the built in (native) integration, you should check out Ask Alexa if you haven’t already. A LOT more integration to SmartThings than the built in skill…

3 Likes

(Jason "The Enabler" as deemed so by @Smart) #5

And don’t forget about EchoSistant as well! Both of these are very powerful and add a new world to the Alexa experience.

Install both and really love your smarter home!

2 Likes

(Sarah Eaglesfield) #6

Same issue.

0 Likes

(Nader Hammoud) #7

Has this issue been resolved? experiencing exactly the same problem

0 Likes