Any error code? Perhaps 33-504?
Read the following thread and see if it helps: https://community.smartthings.com/t/troubleshooting-smartthings-hub-2018-and-aeotec-hub/298332
Any error code? Perhaps 33-504?
Read the following thread and see if it helps: https://community.smartthings.com/t/troubleshooting-smartthings-hub-2018-and-aeotec-hub/298332