Aeotec Smart Home Hub (IM6001-V3P)

I cannot connect the smart home hub to Smart Things. I have tried everything and I cannot work out why it is not working. Is there anyone that has had similar problems. I am with Plusnet and in the UK.

Please can anyone help?

Any error code? Perhaps 33-504?

Read the following thread and see if it helps: https://community.smartthings.com/t/troubleshooting-smartthings-hub-2018-and-aeotec-hub/298332

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