Aeotec Smart Home Hub/2018/2015 Model Hub Firmware Release Notes - 0.38.10

Based on my hub log I believe I received this update today. I have a 2015 (Hub V2). 2 minutes and 57 seconds after successful update my hub disconnected and became inactive. Since I have rebooted, changed ethernet cables, moved hub to different plug. Nothing works. Did this update brick my hub?

did you tr powering it off and removing the batteries for several minutes?

also, contact ST support

Same here. History has not updated since about 11a PDT, for any devices.

Same here too. I have both Android and iOS devices and even though everything seems to be working, the SmartThings app isn’t showing anything in either History, Device History, or Notifications.

And, I just checked the IDE, and hardly anything is being logged there either.

Same hear. No history since about 1 PM EDST on Monday. Everything seems to be working.

Same here. No history and my virtual Alexa switches stopped triggering routines that were working well just before the firmware update…

Yes, was the first thing I did. I can see others were having issues now as well. I’ve been at work, but off and on looking through stuff and see that the activities/event logs show nothing at all. The device shows as getting the update, update is successfully installed and then nothing. Just dead, not even my motion detection work, nothing is triggering an event.

I can see the app shows activities for the devices but it seems to not actually be triggering anything. I’m unsure of its the firmware update that is the cause or possibly something else was also changed on the backend at this time as well and broke some things.

Either way I hope this gets looked into. I’ll reach out to support and see what they think but I tend to just get the run around restart, unplug reset routine, unless there is somewhere else I should be reaching out to, I’ve not had good experience with support really lol.

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My hub updated to the latest version and now the hub doesnt work , did the new update brick it , its a v3 smartthings hub and i did try to reset it for 5-6 times , no change , device disconnects everytime the update is done after the reset, i get a solid blue light with a flickering green light with half a second delay.

Checking History, Device History, and Notifications this morning, it seems to be partially coming back. All of the Notification history is now showing. Device History isn’t quite up to date or even live though, and History is showing live Automations triggers, but no up to date or live Device History.

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Turns out my updated hub didnt like my smartapps and device type handlers , deleting them in the ide , setting up the hub again and re installing the smartapps and the dth’s fixed my issue

Oh man oh man things are just getting worse and worse. WTH is going on with ST!!! Updates should not brick hubs, disconnect devices, take away useful features, make Apps unusable, totally f up stability (if there was ever a thing), make things slower, and basically…make people hate the platform and jump ship!

Maybe, just maybe, that is the end goal! F up as much as possible so people leave the platform and they can cater to those who just want to check the status of their appliances!

Have we all been duped?

I’m still hoping that we will all come out of this thing with a better product but…


I’m still having a multitude of issues with the update. Spent a couple of hours trying to make sense of what was wrong then found this thread. Running a 2015 v2 hub. Multiple devices of different types reporting as offline: z-wave leak detectors-all the same type/brand some online some not, GE plug offline but can trigger from event, Smartthings multi-sensor buttons some work some don’t, trying to view Smartthings door sensor in IDE and get “Error
500: Internal Server Error
Reference Id
Tue Aug 03 21:11:54 UTC 2021.” Events don’t trigger consistently. I’ve powered my hub down (pulled cable, batteries, e-net cable) a couple of times for 30 minutes stuff still not working. Can I get the old firmware back?! Standard software/firmware practice when you hose stuff up is to roll it back.

Contacted ST Support; they walked me through factory reset (which I knew how to do and was hoping to avoid). Did it twice. Still nothing. Red light of death. Was told basically my V2 hub was old and I needed to get a new one. I asked if the update pushed to the hub ONE MINUTE before it died could have had an impact and was told “No”. Not ideal customer support. The update killed my hub.

It turns out that my hub is actually (partly) working. The device status and automations seem to be OK, but logging and history is about 6-8 hours delayed.
So - not totally broken, but still way not good!

Update to earlier post.

Got everything back online. Not sure if all me, or voodoo. Another power down reset (3 or 4 total) of hub then I did have to wrangle my Z-Wave Water Sensors (model TS0207) though to get them online. After some tries this is what I did to make them work. I edited each sensor to switch the DH from “Z-Wave Water Sensor” (correct DH) to “Z-Wave Sensor”, did an update, waited a minute or two then switch it back. Weirdness is I had to click on “Current States” parms "battery and “water” after switching back to view them before the sensor popped back online. Maybe a polling thing but still weird. Some logging is still slow but mostly working.

Hmm… It seems to be working fine now.
(Guess they fixed whatever was going wrong!0

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Hub/IDE still not working as it should for EUwest graph api…
From IDE I get “500: Internal Server Error” when I try to access “/device/create”.
When I want to add device from the android app it just say scanning… even with the devices which previously worked… nothing happens… Edit device too wasn’t working but I’ve tried with reset which obviously had no impact…

Fix this Samsung…

Edit (25min later)… It is fixed now, at least for me…

Yup, just got fixed for me as well a few minutes ago. Whatever internal service issue they are having was resolved or in the process of being fixed everything just went green for me about 10 minutes ago.

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For me, it is all working once again, including events history!

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