My hub also they said I never claim my hub but I’m on SmartThings since 2018 and use SmartThing ide to install devices after they remove ide and replace it with the new version with matter and driver since then almost all my devices are connected to alexa because samsung as lots of devices and matter devices when you install them always say account link but 0 devices the only thing samsung connected to samsung is tv speaker and multi sensor and caza smart plugs the rest event if samsung saying it’s compatible it almost never works they are killing smart home make your hub useless