I have a Windows 8.1 machine. I have downloaded the recommended software and then installed the 64 bit version. Next I downloaded the firmware update file. When I ran it, it does not recognize the USB connected sensor. I have yet to see my PC recognize the device via USB. Any suggestions?
Are you using the USB cable that came with the sensor? I have heard that the included cable only transmits power and not data. A different cable may work…
My unit did not come with a cable so I found one around the house. I will see if I can find another one to try and see it helps.
Did you ever figure out this issue? I’m having the same problem with two of my three sensors. One of them (the oldest, a few years,) worked instantly with the firmware updater.
Thew other two are Gen5, and are not recognized on my Windows 7 or Server 2012 (8) machines.