Adding device handlers: "Access Denied" error in IDE

Devices & Integrations
1

Hi,

I’m actually new to ST and IDE. I’ve basically linked the IDE with github and when i try to add a new DH i get the Access Denied - you are not authorized message.

May i know what am i doing wrong here? appreciate the patience and help.

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2

When this “Access” error happens to me, which is way too often, I use Chrome’s Incognito mode, re-log in, and make the change. This works 99.9% of the time to add/edit DTH or devices.

3 Likes
3

Hi…

I’ve tried the incongnito mode and it still doesn’t work. I’m really new at this and was wondering if it’s my account issue?

Any other suggessions??

4

Disconnect your github account and then reconnect it. That option is in settings in my Smartapps or my device handlers in IDE. Also, login to IDE at https://account.smartthings.com to make sure you connect to the right shard.

5

i’ve tried as mentioned by disconnecting github then reconnecting but still the same…

also if i create new DH and then enter a code; i get this error… Help please

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6

Ok i’ve solved the issue with creating a DH. basically i need to change the run locally to false.

7

I see this often when I use Chrome (Win 10), but when I’ve used MS Edge, I have not had the same issue.