hi guys - thanks for the suggestions yesterday. last night I used a 25 ft ethernet cable and tried to hold the ST hub a few inches from the door during exclusion and pairing - no luck
@JDRoberts, I confirmed I am doing Prog Code, wait for 3 beeps, push schlage button, then 0. the schlage button then flashes orange fast (which I am pretty sure is pairing mode). I tried that on exclusion and on pairing, no luck.
I tried adding a "general thing" and also tried to look for the specific thing in the menu - but this lock model is not one of the three locks I see in the ST app when adding things - is that something to be concerned about? I was assuming if it would work, it would work on general "add a thing" mode.
My next plan is to "reset to factory" by pulling the battery and holding the schlage button while putting the battery back (per the manual) and then trying to pair again - any other ideas I am missing?
BTW, @greg, I tried it 2 or 3 times (various combinations of ST Hub Position and general thing v other deadbolt models in the specific thing menu) - how many times did it take you to get it to "take" when you did it?
Thanks very much!