Unsurprisingly the bulk of the comments were expressing concern (which I share!) about what this will mean for the product quality and support from Zooz (given that those elements have been lacking from Jasco). Here’s the followup comment on the post addressing that:
A quick clarification
We’ve seen some understandable questions about what this transition means for Zooz products themselves, so we want to be very clear: the hardware is not changing as a result of this transition. Zooz products will continue to be developed and manufactured through the same established processes and factories we use today, and the team behind Zooz remains in place.
This is not a plan to replace Zooz products with Jasco hardware or to change the product philosophy that has shaped the brand. Zooz will continue as its own brand, with the same focus on advanced functionality, flexibility, firmware support, platform integration, and listening closely to customer feedback.
What Jasco brings is additional support behind the scenes: more resources for product development, operations, distribution, marketing, and future growth. The goal is to give Zooz more room to grow while preserving the products, people, and approach our customers already know.
We know many of you chose Zooz specifically because of the way our products are designed and supported, and we take that trust seriously. Our customers have always played a major role in shaping Zooz, from identifying edge cases and suggesting features to helping us improve firmware, documentation, and future products.
That feedback will continue to be an important part of how we work. We’re incredibly grateful for the community that has helped build Zooz into what it is today, and we’re looking forward to continuing that collaboration as we keep improving, innovating, and building what comes next.
“We’ll be standalone until we’re not”
It’s good to see Zooz addressing these concerns directly, but I think the real test will be how things play out over time. Product quality, reliable firmware updates, and responsive customer support are what have earned Zooz its reputation. Hopefully, Jasco’s additional resources will help strengthen those areas without changing what makes Zooz products stand out. I’ll remain cautiously optimistic and look forward to seeing how this transition develops. www freedominsurance com