I have reached out and we want to support Bruce deeply as well as others that have contributed so much.
Also, just to state it here. The issues with Rule Machine were OUR platform and our fault, not something with that app. We will be providing some tools soon that will really help developers and users to see where the remaining issues actually are, but in advance of that, I want to apologize for any time that we haven’t closed the loop all the way through to our support or other teams on what is a SmartThings platform issue versus an issue with a specific SmartApp.
There are examples of SmartApps that have problems in the apps themselves which are causing problems for the entire user base. In those cases, we need to provide better tools for those developers as well as isolation of the infrastructure such that they don’t impact other users.
We are in the weeds on this and will get better.