CNET Article - Bad Press For SmartThings

[JDRoberts]

@bamarayne

@SBDOBRESCU

FYI…did you see this response from support?

Rule Machine - Get peer assistance here with setting up rules

I know this is a pain because you have so many automations linked to it, but we have found this kind off issues linked directly to customers using Rule Machine. If you could please disable/remove your automations through rule machine that should resolve the issues you are experiencing, with the routines and mobile presence sensor. Above reply from support re problems described above!!!

@blebson

When a consumer makes contact with a company, the person answering the contact is the official face of the company and what they say to the consumer is official.

So, until @alex or @Ben publicly addresses this exact response and either explains why their employee is stating this, or released an officials statement stating the opposite, than this is the official statement of the company.

The following statement seems very clear:

A Message from Alex on Platform Improvements and Our Plan Forward

I have reached out and we want to support Bruce deeply as well as others that have contributed so much. Also, just to state it here. The issues with Rule Machine were OUR platform and our fault, not something with that app. We will be providing some tools soon that will really help developers and users to see where the remaining issues actually are, but in advance of that, I want to apologize for any time that we haven’t closed the loop all the way through to our support or other teams on what is a SmartThings platform issue versus an issue with a specific SmartApp. There are examples of SmartApps that have problems in the apps themselves which are causing problems for the entire user base. In those cases, we need to provide better tools for those developers as well as isolation of the i…