4-button devices not showing 4 buttons?

[babelmonk (Christian Ashby)]

Is it just me? I have properly registered Aeotec Wallmote Quad switches and they show as 4 buttons in the IDE, but only show 4 buttons in the Smartthings UI. Screenshots attached:

[JDRoberts]

I suspect you mean it only shows as 3 buttons in the app, right? So there is a button missing?

Some other people have reported the same thing recently. Probably the best thing to do is to get in touch with Aeotec support, who are tracking the issue.

Support : Aeotec Help Desk

[Bry (Bryan)]

@JDRoberts

Some other people have reported the same thing recently.

Aeotec wallmotequad

Hi all, I recently purchased a wallmote quad and have been unable to get it to work properly with my aeotec hub and smartthings. It shows up and is connected buy only 3 buttons are able to be controlled and only 2 types of controls are available for each button. I am fairly new to this stuff so I don’t know if I’m doing something wrong. I have reset it a few times and deleted and reconnected it. Still no joy. Any help would be greatly appreciated!

[babelmonk (Christian Ashby)]

Thanks, that’s great - I have submitted a ticket and will revert here when I hear back.

Appreciate you taking the time to respond!