3-way switch: GE Z-Wave Smart Dimmer with GE Add On Switch - turns ON lights but Add on Switch won't turn OFF lights?

Devices & Integrations
1

I have a seemingly simple setup: GE Z-Wave Smart Dimmer first in line from the panel turns on/off via the physical switch as well as Smart Things App. The GE Add On Switch turns the lights on, but will not turn OFF the lights.

I thought perhaps it was a bad Add On switch, so I returned/ordered a new one and installed it tonight — still the same issue.

I’ve triple checked the current wiring against the installation instructions and it matches. The wiring is super simple: http://i.imgur.com/xeezvGC.png

Anybody ever have this issue?

2

I had this issue on a 5 way setup when I found power on one of the neutral’s. Once I tracked down where it was picking up the power it fixed the issue.

3

Wow. That’s odd A. That there was power on the neutral and B. That it would cause that type of behavior?

4

Possible you have a bad master switch. Does the master switch work both with ST and physical toggle without the add on in the circuit?

5

hmmm. None of your neutrals are tagged with black tape are they? Could indeed be a bad master.

6

The Add On switch is simply a trigger switch for the Master Switch. If it is not turning off the Master Switch then it is probably the Master Switch.

GE/Jasco has reported that if you accidentally touch power to the Traveler/Trigger Contact you can mess up the switch. Even if you just accidentally touched it for a second.

Also could just be defective from the factory.

Also what @thawley22 said is true. Any power running to a neutral would disrupt how the Add-On switch triggers the Master switch.