2 Locations in IDE/ Smarthings App

jkp · January 18, 2019, 12:13pm

FAQ: Common issues encountered migrating from a SmartThings to Samsung account (or: "Help! My hub/devices have disappeared!") FAQ

The issues The following are some issues experienced by users after migrating from a SmartThings account to Samsung account or by users who have previously added Samsung Appliances and TVs to the Samsung app/account before they had migrated their SmartThings account. Note: Samsung can implement this migration without you realizing it. They don’t send a notification before or after the actual migration event. Devices are missing in the Classic app. Hub/Devices are missing in the Classic app and you are prompted for the Welcome Code to add the hub. Devices do not appear when you login to the SmartThings (Samsung Connect) app (STSC). Two duplicate locations in IDE and unable to delete the empty one. Hub and most devices are in one Home Location and Samsung Appliances and TVs are in another…

Topic		Replies	Views
Converted to Samsung Account - Have a duplicate, but empty location i can't delete Apps & Clients	11	2711	August 4, 2018
2 Default Locations SmartThings (Samsung Connect)	5	5411	October 12, 2018
IDE webpage suddenly shows 2 home locations - wont let me delete - I only have 1 hub General Discussion developers	16	5286	December 7, 2018
Extra new Home location appeared in my account. Can't delete it Connected Things	9	3581	January 26, 2020
Can't delete a location keeps giving error, any suggestions? Devices & Integrations	26	15655	November 15, 2019

2 Locations in IDE/ Smarthings App

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