I can’t say what will show up on the status page, but if people are not emailing support, then support doesn’t know about the problems.
Even if you had moved something it shouldn’t affect both Z wave and Zigbee. Although the hub is one plastic box it contains two completely independent radios, one for Zigbee and one for Z wave. Their frequencies aren’t anywhere near each other, so it’s just very unlikely that something affects both of your networks (Z wave and zigbee) at the same time unless it’s one of these four things:
A) your phone app has lost connection to the cloud, but you saw the command show up in the IDE, right?, so that’s not it.
B) The cloud account can’t talk to the hub or is sending incorrect commands . Hard to test that unless you happen to have something set up that you know runs locally. But support can look at it from their side.
C) The hub has lost connection to the Internet. But if that happens and everything else is OK, you should get a notification about it.
D) there is something wrong with the hub itself which is affecting both radios. Not impossible, but unusual.
So of all of these, B is the most probable. But who knows?
I know you already did this once today, but honestly the next step would normally be to unplug the hub and take out the batteries from it if it has any, and leave it off power for at least 15 minutes and 20 would be better. Leave all your other devices on power. Then put the hub back on power. Now you’re looking for several things:
One) did you get a notification that the hub came back online? That would show the hub is communicating with the cloud account.
Two) Once you’ve got that notification, test Z wave devices. Don’t test zigbee devices yet.
if the Z wave devices still are not working, normally I would suggest running a Z wave repair, but SmartThings support now says not to do that in this sort of situation “because it can make things worse.” I honestly still don’t understand why that’s true from an engineering point of view, it must have something to do with the cloud architecture. But we’ll have to take their word for it.
Half an hour after the hub has come back online, test the zigbee devices.
If still nothing is working, then the next step would typically be to remove the devices that had most recently been added. But again, it just would be such an amazing coincidence if you had the same problem with both Z wave and zigbee at the same time on the same day.
So having said all of that, my personal suggestion would be to try resynching the account with the reset above, wait for the notification in step one, and if that doesn’t work, just wait and call support tomorrow.
I wish I had something more helpful to say.