I have had two different, brand new hubs both report failures of their Z Wave radios. The support team seems stumped (although they have a second replacement on its way to me now). I thought I would “poll the audience” for suggestions.
Here is what happened:
- Received the brand new hub, set it up with the ios app. it immediately recognized my 5 sonos units.
- I went to add a Leviton VRI06-1LZ (600W dimmer switch). It seems to add correctly, but I cannot control the switch from the Smartthings app. According to the rep on the phone, they see the Z wave radio with a failure (or repeatedly turning on and off).
Same exact steps and same outcome with the replacement hub they sent.
I also tried adding a different Z Wave device (different manufacturer), but same issue. Could it be that this leviton switch somehow broke the hub? Seems pretty far fetched. Could it also be that I just got two bad hubs (maybe a bad batch since they both came directly from Samsung only a couple of weeks apart)?
The switch is explicitly listed in the app as being compatible.