Z-wave network completely down - v2 hub


(Doug) #1

For the past couple of weeks I’ve been getting an error in the hub (error 101) and the z-wave network fails - completely. No control or connection to any z-wave devices.

Apparently it is not a hardware problem as supposedly they are working on fixing it. Not completely sure how far I’d depend upon that statement, though. Also, it is supposedly a known problem with more than one account…

They did offer to replace my hub, though, so all I’d have to do is remove/readd everything again. Something that I’d just finished doing about a month ago (took a couple of weeks to get everything moved over).

Anyone else seeing this kind of an issue in the past and was it resolved with software/firmware/support or did the hub have to be replaced?

Thanks!!


#2

Support probably already asked you this, but just to be sure, you don’t have any Sonos devices on your account, do you?


(Doug) #3

Nope, no Sonus. I’d go by one if it fixed it… :slight_smile:
thanks


#4

Actually it’s the other way around–there’s a known bug where having multiple Sonos devices on the account can cause zwave devices to stop working. From an RF standpoint there shouldn’t be an issue, but there is.


(Doug) #5

Yeah, I kind of figured that but hope springs eternal… :slight_smile:
Thanks


(Michael) #6

When you run a Zwave repair do you have any messages in the log specifying a particular device? I was getting a 101 on an outdoor module that wasn’t plugged in. Once I removed it the error went away.

Others have had to completely remove all Zwave devices and readd.


(Doug) #7

Performing a repair request doesn’t seem to actually do anything. I did a reboot and that seems to trigger a few lines in the log.

After it gets the error it reports the “Star” device not responding. That is the physically closest device to the hub. It is a in-wall outlet.

2016-03-24 6:03:40.406 PM CDT
moments ago HUB Great Room Star [03]: Not res… Great Room Star [03]: Not responding
2016-03-24 6:03:31.151 PM CDT
moments ago HUB zwNwk zw network:DAF58A72, node:01, suc:01
2016-03-24 6:03:31.070 PM CDT
moments ago HUB ENTITY_UPDATE HubUpdated
2016-03-24 6:03:31.033 PM CDT
moments ago HUB zwStatus ready Z-Wave is ready
2016-03-24 6:03:26.637 PM CDT
moments ago HUB zwStatus power cycle Z-Wave power cycle started
2016-03-24 6:03:26.496 PM CDT
moments ago HUB Err 101: ZW module not respon… Err 101: ZW module not responding
2016-03-24 6:03:23.646 PM CDT
moments ago HUB hubInfo hardwareID:000D, version:07, … hardwareID:000D, version:07, mac:D0