Have a v3 hub and none of my zwave devices are able to be excluded (or included.)
Bit of background - had a v1 hub for years and about 6mo - 1yr ago (?) all zwave devices became intermittent and then stopped responding. Those devices are 3 First Alert smoke/co detectors and an everspring flood sensor.
I chalked it up to being a problem with the v1 hub. So I bought a new v3 on eBay and got all my devices working. Except the zwaves. I tried one or two of the smokes and they can’t be exluded or included. Figured they’re toast so I have new ones coming.
Today, a Honeywell dual plug-in light dimmer arrived and I proceeded to try to include it. Smartthings timed out looking for it 3x. Tried excluding it. Timed out 3x.
To be sure it wasn’t too far from the hub, I was literally 1" away from it.
I’ve checked the “show hub” section of my IDE page and it does show that the hub is in exclusion mode or inclusion mode. I’ve even done a zwave learn mode (nothing to learn) and repaired it a couple times to be sure that wasn’t the problem. It does these fine, and still…the zwave device is a ghost - invisible.
I use three Eero pro mesh routers at my house. Unsure if they have some role to play in this but I thought I should mention it.
Someone on the FB community page asked if I had any 900Mhz items in my house, and to my knowledge I don’t.
I do still use a bunch of gen1 apple airports (for airplay speakers,) and hopefully they aren’t the culprit.
And a bunch of echos and zigbee bulbs which all work great.
I’m pretty new at this level stuff so bear with me if I’m not telling you what I should or if I don’t understand something basic.
Oh, and the zwave on the hub page says
- State: Functional
- Home ID: XXXXXXX (i’ll leave that blank if that’s ok)
- Node ID: 01
- Suc ID: 01
- Protocol Version: 6.04
- Region: US
It’s new year’s eve so I’m not getting through to smartthings. I even tried eero to see if they might lend some experience here but they’re not there right now either.
If anyone has an idea, please let me know. I have bulbs galore and they work great, but I’d like to start expanding my smarthome to devices that are a bit more…basic.