posting these problems here due to lack of response from SmartThings support
I’m experiencing a few issues with the Smartthings app and using my mobile as a presence sensor.
Equipment details as follows:
• Mobile device – Nokia Lumia 830 running Windows 10 mobile
• Mobile device – Apple iPhone 6
• App problem on Windows device – When navigating through the app I have to click the back button between 3 and 8 times to exit current options. As an example, to exit ‘Things’ always takes 3 clicks of the back arrow.
• Presence sensor issue – My iPhone reports leaving and arriving home every time and activates routines as expected, however the Nokia Lumia fails every time the device is tried. I have my geofence set to 350m.
I’ve removed and re-added the device several times and all location service are active. To test this I’ve set location based reminders using Cortana and these trigger without fail so I know the Lumia is reporting its location as expected. I’ve also tested this with Life360 and it reports my location without fail and promptly.
Any help or advice would be appreciated.