Windows 10 Mobile client broken by update today


(Rob Ellis) #1

Getting ‘There was an unexpected error. Please try again’

The ‘Reload’ button simply results in the same error, and the ‘Log out’ and ‘Exit’ links below the button are non-functional anyway.

I’m getting notifications from the app - so it seems to be running in the background, but presence isn’t working either.

Anyone else seeing similar issues?


#2

Same problem here on my 950xl.


(Rob Ellis) #3

I’ve uninstalled the app, rebooted, and installed again from the store - launches fine now.


(Andy) #4

Had the same issue but just needed to hit the “very small and hard to find” logoff at the bottom of the screen. Then it let me log in again.


#5

Thanks Rob and Zym. It’s working again. It seems to launch quicker too!


(Christopher Hubbard) #6

Just to confirm log off and on fixes the issue, any idea what was updated other than removing the image from the home screen?


(Daniel Pena) #7

I like the cleaner look of all the devices, still wish you could pin thing/rooms to start screen though.


(Mark Osborne) #8

For me it would crash immediately so I had no opportunity to log off.
After uninstalling, rebooting, reinstalling, rebooting, I did the following to get it going:

  • Put the phone into Airplane mode
  • Start SmartThings Mobile (which then complains about no internet)
  • Take Phone out of Airplane mode
  • Press the Okay button to try again

(Rob Ellis) #9

mobile presence seems to be broken by this update.


Hub V2 - Hot Fix - 09/15/16 (15.8)
#10

Mine still works fine.


(Daniel Pena) #11

off topic, but I know everyone here is a Windows phone user.

Does anyone have CoRE working on their phone? Right now I use an old android phone to edit pistons.


#12

Sorry, I don’t do anything that advanced to require it.


(Kenyon) #13

Firstly, the new update is very welcome. It’s smoother and more refined. I did have to uninstall it and reinstall for it to work…no biggie. But, now I can’t change the color of any of my smart bulbs and light strips. I have some osram lights and lifx bulbs. Tried it on my android tablet and the color changed just fine, so it has to be the app. Anyone else?


(Matthew) #14

I couldn’t get CoRE working with the older version of the windows phone mobile app nor the recent upgraded one. I have to edit the pistons on an android box too.


(Daniel Pena) #15

Thanks, good to know that its not just me.