Windows 10 Mobile client broken by update today

[Rob_Ellis]

Getting ‘There was an unexpected error. Please try again’

The ‘Reload’ button simply results in the same error, and the ‘Log out’ and ‘Exit’ links below the button are non-functional anyway.

I’m getting notifications from the app - so it seems to be running in the background, but presence isn’t working either.

Anyone else seeing similar issues?

[jjj]

Same problem here on my 950xl.

[Rob_Ellis]

I’ve uninstalled the app, rebooted, and installed again from the store - launches fine now.

[Zym (Andy)]

Had the same issue but just needed to hit the “very small and hard to find” logoff at the bottom of the screen. Then it let me log in again.

[jjj]

Thanks Rob and Zym. It’s working again. It seems to launch quicker too!

[seattle505 (Christopher Hubbard)]

Just to confirm log off and on fixes the issue, any idea what was updated other than removing the image from the home screen?

[danjp (Daniel Pena)]

I like the cleaner look of all the devices, still wish you could pin thing/rooms to start screen though.

[MarkOsborne]

For me it would crash immediately so I had no opportunity to log off.
After uninstalling, rebooting, reinstalling, rebooting, I did the following to get it going:

• Put the phone into Airplane mode
• Start SmartThings Mobile (which then complains about no internet)
• Take Phone out of Airplane mode
• Press the Okay button to try again

[Rob_Ellis]

mobile presence seems to be broken by this update.

[historypsi]

Mine still works fine.

[danjp (Daniel Pena)]

off topic, but I know everyone here is a Windows phone user.

Does anyone have CoRE working on their phone? Right now I use an old android phone to edit pistons.

[historypsi]

Sorry, I don’t do anything that advanced to require it.

[kwill (Kenyon)]

Firstly, the new update is very welcome. It’s smoother and more refined. I did have to uninstall it and reinstall for it to work…no biggie. But, now I can’t change the color of any of my smart bulbs and light strips. I have some osram lights and lifx bulbs. Tried it on my android tablet and the color changed just fine, so it has to be the app. Anyone else?

[mattbratt (Matthew)]

I couldn’t get CoRE working with the older version of the windows phone mobile app nor the recent upgraded one. I have to edit the pistons on an android box too.

[danjp (Daniel Pena)]

Thanks, good to know that its not just me.