Who designed this UI?

Pardon me sounding facetious, but why is changing “shake to view labels” into some other simple option like a toggle switch or a preference option for just brute force label overly, such a big deal? I honestly ask this with zero sarcasm. I just would like to understand … and would like to empathise with ST and the team.

I know … there have been a dozen forum threads on exactly this topic, but never an answer that explains why it is either controversial and/or difficult.

Once it’s fixed, the explanation will no longer be required or relevant. But in the meantime, you have a very curious Community. I am personally curious, just to help me understand the complexity that a company like SmartThings faces in designing and maintaining just one portion of their product (the Mobile Apps).

For reference:

And older:

And older still… (August 2013!!!):

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