I have been waiting for help from ST support since November 25 with very little replies or help. I hope the forums can assist me.
The issues with the WeMo devices are as follows
- ST doesn’t find all of my devices since I initially had to remove WeMo connect. I remove it because ST was showing all of my wemo devices as offline. I was able to have it find 4/6 devices. Two motion sensors and two light switches.
- It found my holiday switch and my den motion sensor. Fantastic! However when I try to use the lighting smart app the only motion sensor I see is the butler one.
In the things settings I do not see my Holiday switch but rather the den switch.
So why am not seeing my motion sensor and why is the switch shown by a different name? The devices are labeled correctly and working fine on the WEMO app. I even reset them.
GE Outdoor Plug
Will not pair. I have excluded and tried to include it several times waiting a few seconds between button presses. I have tried it at different distances as well. I have tried 2-5-10-15 ft. It excludes but never includes. Tried this for 30 min waiting 2 minutes between pairing per. I have also run a few Zwave repairs.
Support told me to remove the airgap but didn’t explain what that was. I asked for clarification and that was 3 weeks ago and haven’t heard back.
“First, resetting by pulling the ‘airgap’ can get a switch talking to the hub again.”
GE outdoor Plug http://www.amazon.com/GE-Wireless-Lighting-Control-Outdoor/dp/B0013V8K3O%3Fpsc%3D1%26SubscriptionId%3DAKIAILSHYYTFIVPWUY6Q%26tag%3Dduckduckgo-iphone-20%26linkCode%3Dxm2%26camp%3D2025%26creative%3D165953%26creativeASIN%3DB0013V8K3O
Cannot pair a door sensor. Same steps as above for the plug except ST will not pair it. It is excluded from previous hubs and has a new battery.
Another issue is that the routines do not work. I have a routine set to go to away mode if everyone is out of the house. It sees my phone and me and my wife via life360. I left and even though my wife is home the hub doesn’t acknowledge her and goes into away mode so I get intruder alerts for hours.