First you say that you don’t want to know the details and then you specify exactly what details you want to know…? I’m confused. 
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You can absolutely assume that when there is a major outage posted on the Status Page that they have “all hands on deck” to fix it. It’s only a concern when the Status page doesn’t show a problem that many of us post here as evident.
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If SmartThings continues on the good precedent set during the March and following minor outages, they will update the Status with some fix information including ETAs. They don’t always hit the ETA.
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Unfortunately, SmartThings hasn’t been good at giving us conclusive reasons for the cause and resolution of incidents. The March outage (started March 13th, 2016 … Daylight Savings Day) is still claimed to be just a sudden unpredicted and unpredictable leg in the “cloud load factor” — OK, technically that’s “conclusive”, I guess, and the resolution has been described in Alex’s weekly updates (ref: the current Topic).