Hi, @TRGercek
The engineering team checked your hub logs and noticed your Hub is experiencing the issue mentioned in this post: Troubleshooting SmartThings Hub 2018 and Aeotec Hub
So, you need to follow the Troubleshooting steps mentioned there, which I copied below:
Affected users will need to temporarily configure their local network during the claim process to complete the setup for an affected hub.
For these hubs, blocking NTP traffic during hub claim can allow the hub to connect to the hub firmware update server. This does require administrator access to your router and the ability to set Access Control Rules. The following steps outline how users with the necessary permissions and equipment access can proceed:
- Locate the steps provided by your home network router manufacturer to access the Router Settings / Admin Interface.
- In your Router settings, navigate to Access Control Rules and create a rule to disable UDP port 123 (NTP). (What is NTP Wiki). Please be sure to set only the Destination port as 123.
- Factory reset the SmartThings/Aeotec Hub.
- Go through the standard onboarding/hub claim process outlined in the hub documentation provided with the device.
If you still have trouble claiming, please collect hub logs as outlined in the Troubleshooting section below before rebooting. - Once the hub has successfully onboarded, remove the Access Control Rule created to block UDP Port 123. At this time, the hub should have updated its firmware to the latest supported version.
If they don’t work, you’ll need to follow the steps for the replacement included in the same post: