V3 Hub cannot be installed

[nayelyz (SmartThings Developer Support)]

Hi, @gualter_duarte
Ok, please confirm you’ve followed the troubleshooting steps listed in the first thread you posted:

Troubleshooting SmartThings Hub 2018 and Aeotec Hub

Use this guide for troubleshooting help with onboarding your Hub. We also include Hub replacement information if necessary. Overview When encountering the 33-504 error while claiming a SmartThings Hub 2018 (IM6001-V3P) or an Aeotec SmartThings Hub, the following root causes may apply: Your hub cannot access the internet over Ethernet or Wi-Fi connections Hubs manufactured before April 2024 may not have received firmware updates after production. If a Hub has not been claimed by March 2, 2025, it may not have been updated before purchase or activation. The following steps could be attempted to claim your hub successfully. Verify Internet Connectivity: Please verify the following: Your hub can connect to the internet If claiming over Ethernet, the LAN is internet-connected If claimin…

If your router doesn’t have an option for this, we suggest you try this workaround at a friend/family member’s house.