V3 Hub cannot be installed

Devices & Integrations
1

I can’t update the firmware; where can I send the pen drive package?

2

Hi, @gualter_duarte
Please provide further info:

  1. Hub version: V2, V3
  2. Confirm the hub can be installed but it has an version below than 60
  3. Provide more background. For example, mention if it was previously installed and if it was disconnected for a while

Send the hub logs to build@smartthings.com, please.

3

O hub é a V3. Nunca consegui instalar o hub na aplicação.

4

Hi, @gualter_duarte
Ok, please confirm you’ve followed the troubleshooting steps listed in the first thread you posted:

If your router doesn’t have an option for this, we suggest you try this workaround at a friend/family member’s house.

5

I’ve already done all that. I sent an email with the hub logs.