I recently have purchased the SmartThings Hub 2 in the US, only 2 weeks ago, taking advantage I was on a business journey.
I currently live in Europe. I tried to configure my hub to United Kingdom location (Europe option), but the process to add the hub fails. I tried with the United States location, and it works with the welcome code.
I also have bought several devices (like FIbaro Motion Sensor / Door Sensor / Wall Plug, and Aeotec Micro Smart Switch, all compatible devices attending to the SmartThings support page) that has the EU format. I tried to connect those devices to my hub, without success.
I have searched in the SmartThings community site trying to find a solution or identify the problem. After reading some posts, I very worried about that the root cause will be the Z-Wave working frequency for the Hub US edition.
It is possible to setup the Hub to work with EU frequency? For example, during the first configuration? Can you reset the device to start operating on EU Z-Wave frequency instead of US Z-Wave frequency? Or is a hardware restriction (embedded antenna not dual transmission?)?
If it won’t be possible, what are my options? Buy all the devices in US format, or return the Hub? The options are not good at all…
Thank you for your support.