Updated to Android 10, now my Kwikset 910 smart lock doesn't work

I have the Kwikset 910. I was adding and removing codes on the new SmartThings app (not the classic) for weeks without difficulty.

My Pixel 2XL phone updated to Android 10. Now I can’t manage lock codes using either the classic or new SmartThings app.

Is there a workaround or fix for this? It’s really causing me headaches!


Thanks for chiming in.

I already have SmartThings app 1.7.38-21

Unfortunately, when I add the “Smart Lock Guest Access” automation it doesn’t do anything. It walks me through granting permissions, and when that is complete, I proceed to the home screen where “Smart Lock Guest Access” appears.

From the home screen, if I click on “Smart Lock Guest Access” it says “Couldn’t download Smart Lock Guest Access. Try again.”

I am definitely connected to the internet, etc.

You can try to uninstall and reinstall the app. Maybe try the Classic app. If all else fails check out the LUM SmartApp to manage user codes:

I tried the classic app and couldn’t get it to work there either unfortunately.

What is the “LUM SmartApp” and how do I get access to it? Being a smart home newbie I went to the Google Play store, but I’m guessing that’s not the correct place. Can you point me in the right direction on that?

Web: http://smartthings.rboyapps.com/ (includes instructions to gain access)
Facebook: RBOY APPS SmartThings - Make your Home your Butler

Let me also say that I’m using (4) SmartApps and (6) device handlers (DTH) and they all work very well. I can recommend that the cost for access to all the apps and DTH’s is well worth it.

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Thanks for chiming in. That website is really wordy (and sounds complicated).

Can you give me a basic sense of how this works?

Do you add these apps through the the SmartThings app? Is it very straightforward and quick to setup?

You’re welcome. The best place to start with installing apps and device handlers is here:

FAQ-An Overview of-Using Custom Code in SmartThings - SmartThings Classic

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